From Jo Vinton-Bulwinkel Firstly, thank you to those that took part in our Customer Satisfaction Survey in April; your feedback was used as the foundation of a workshop held with the Vendman and Vianet support teams and helped us to highlight the strengths and weaknesses of both teams. The purpose of the workshop was to draw on these strengths and create a Service Charter (attached), which would ensure a better experience for all our customers and help us to prioritise the significant changes we needed to make to the way we work in order to minimise the weaknesses. If you have not already completed the survey – or you have more to tell us – you can do so by … Read More
You can’t help but notice that we’ve been quietly adding some top-drawer people to our team at Stockton. Our initial focus was on improving our customers’ experience of working with us, hence the arrival of Joanne, HERE, followed by new boys Martyn, Lewis and Tom, HERE. Now, we’ve turned our attention to our commercial activity, but with the arrival of Catherine Turbill in the role of Commercial Coordinator, we’ve got more than we bargained for – but in a good way. You see, on top of all the skills we were looking for to fulfill the role, Catherine brings so much more to the business… ‘My background is in Marketing and PR’, she explains. ‘I spent twenty years at Jennings … Read More
By Joanne Vinton-BullwinkelHead Of Customer Experience Over the last 4 months we have made many changes to the way our support teams work to ensure we are offering the best possible service to our customers. While some of the changes we are making remain a work in progress, the introduction of a technical support team – to work in conjunction with our dedicated helpdesk – has already shown to be of huge benefit to our customers when they are out in the field and need immediate assistance. The team – from left to right; Martyn (‘The Chief’), Lewis (the actual chief) and Tom (the protégé) – are currently working on new and improved installation and ‘how to’ guides that will … Read More
As JW Vending approaches its 21st birthday, the company is celebrating netting a substantial piece of new business – and we are at the heart of it. They say that if you stick at it, hard work and dedication eventually pay off and to prove the point, John Worgan’s Bristol-based JW Vending recently landed it’s the largest and most prestigious contract, in its 21st year of trading. ‘It was very satisfying to be awarded the business, John told PV. ‘In a single deal, we’ve increased our machine park by almost 15%. On top of that, the contract has given us the opportunity to embrace the very latest in drinks dispensing technology. We’re installing state of the art machines from Coffetek … Read More
Our own Janet Wright and her husband John have accepted a challenge that will take them both to the limit of their physical resources. The challenge for the rest of us is to back them all the way … FROM ROB LITTLE, MD, VENDMAN It wasn’t too hard for me to admit to myself that my days of climbing serious mountains were over: when I took a close look at what was involved in The Point Foundation Charity Trek, I just had to hold up my hands… But that’s not to say that Vendman won’t be taking part. On the contrary, we’ll be represented on the trek by Janet Wright, our Office Manager, and her husband, John. You can find … Read More
The presses have been turning this week with our news that with our further expansion into Europe we have joined the EVA. In order to help us with the additional challenges working in Europe brings, industry expert Ian Forde has agreed to join us as Executive Chairman, Europe. As we have more news we will of course update you! Here is what we’ve said to Planet Vending.
We may have been conspicuously absent from AVEX: nevertheless, 2015 has been a busy one for Vendman on the exhibition front. Our expansion depends upon winning new business in continental Europe; that’s why we’ve exhibited at EuVend in Cologne and EVEX in Spain this year – and Venditalia is pencilled-in for 2016. ‘EuVend in particular was a great success’, Rob, our MD, said. ‘We’ve been there before as a company, but this was the first time we’d taken a stand in our own right and we were very pleased that we did. ‘Cologne is a great location, because it’s a stunning city and it attracts visitors from all over Europe. There was a tremendous buzz around the exhibition from the … Read More
The amazing news is that our in-house racehorse, Mr. Vendman, trained by Ian Williams, has been declared ‘fit and ready to compete again’. Amazing? It’s not long since the four-year old was diagnosed with a broken pedal bone… Despite many recent advances in veterinary care, the outlook is often hopeless when a horse breaks a bone in its leg. At best, it’s difficult and expensive to repair and the horse has to be retired. At worst, the animal has to be destroyed. Even if the horse survives and is sound, there is always cause for concern that it will never return to the same level of work it was at before the injury. Ian Williams explained: ‘The horse’s foot … Read More
Once again, Vendman is delighted to announce that it has agreed a sponsorship deal for another year with Dave Newsham and his new team Power Maxed Racing. We’ll all be following Dave with keen interest this year after his excellent performances in 2014. Here are a few pictures from the year.
Well folks, the ‘will we, won’t we?’ days are over. We toyed with the idea of moving our HQ to bigger premises, but after giving it a lot of thought, we’ve decided that 2-6 London Road – the ‘Bat Cave’ – will remain our home for the foreseeable future. The property belongs to the company, so instead of upping sticks we’ll invest in the building by making some fundamental changes to the interior that are designed to make us fit to go forward into the future. Without giving too much away, it’s not so much a refurbishment as a re-invention of the space: walls will be replaced by glass or removed altogether, we’ll re-model with carpets and furniture in our … Read More