From Jo Vinton-Bulwinkel Firstly, thank you to those that took part in our Customer Satisfaction Survey in April; your feedback was used as the foundation of a workshop held with the Vendman and Vianet support teams and helped us to highlight the strengths and weaknesses of both teams. The purpose of the workshop was to draw on these strengths and create a Service Charter (attached), which would ensure a better experience for all our customers and help us to prioritise the significant changes we needed to make to the way we work in order to minimise the weaknesses. If you have not already completed the survey – or you have more to tell us – you can do so by … Read More
Well folks, the ‘will we, won’t we?’ days are over. We toyed with the idea of moving our HQ to bigger premises, but after giving it a lot of thought, we’ve decided that 2-6 London Road – the ‘Bat Cave’ – will remain our home for the foreseeable future. The property belongs to the company, so instead of upping sticks we’ll invest in the building by making some fundamental changes to the interior that are designed to make us fit to go forward into the future. Without giving too much away, it’s not so much a refurbishment as a re-invention of the space: walls will be replaced by glass or removed altogether, we’ll re-model with carpets and furniture in our … Read More
After another successful AVEX, we at Vendman Towers have had a chance to reflect on the events of AVEX 2013. The stand was many months in the planning and several themes presented themselves during brainstorming sessions; a couple so good that we’ve banked them for another time. So watch this space!
They tell a rather unkind story about John Broderick Senior at Manchester Vending. Apparently, when the company was relocating to its smart Head Office near Manchester airport, the top logistical priority was to position the ‘The Old Man’ so that he could have a clear view of the aircraft. This, the story goes, was to give Mr. B. Senior ‘something to do…’
There was an advertising slogan once that went like this: ‘the answer’s yes, now what’s the question?’ Look no further; there’s no other phrase comes even close to crystallising the business ethos at Options Management. Their outlook here is not so much ‘can do’, as ‘will do.’