Customer Satisfaction Survey: Feedback

Vendman UKInternational Vending, Vending Industry News, Vending Software, Vendman News

From Jo Vinton-Bulwinkel Firstly, thank you to those that took part in our Customer Satisfaction Survey in April; your feedback was used as the foundation of a workshop held with the Vendman and Vianet support teams and helped us to highlight the strengths and weaknesses of both teams.  The purpose of the workshop was to draw on these strengths and create a Service Charter (attached), which would ensure a better experience for all our customers and help us to prioritise the significant changes we needed to make to the way we work in order to minimise the weaknesses.   If you have not already completed the survey – or you have more to tell us – you can do so by … Read More

New Girl Catherine Brings Us More Than We Bargained For…

Vendman UKVending Industry News

You can’t help but notice that we’ve been quietly adding some top-drawer people to our team at Stockton. Our initial focus was on improving our customers’ experience of working with us, hence the arrival of Joanne, HERE, followed by new boys Martyn, Lewis and Tom, HERE. Now, we’ve turned our attention to our commercial activity, but with the arrival of Catherine Turbill in the role of Commercial Coordinator, we’ve got more than we bargained for – but in a good way. You see, on top of all the skills we were looking for to fulfill the role, Catherine brings so much more to the business… ‘My background is in Marketing and PR’, she explains. ‘I spent twenty years at Jennings … Read More

Introducing The Smart Machines Technical Team…

Vendman UKVending Industry News

By Joanne Vinton-BullwinkelHead Of Customer Experience Over the last 4 months we have made many changes to the way our support teams work to ensure we are offering the best possible service to our customers. While some of the changes we are making remain a work in progress, the introduction of a technical support team – to work in conjunction with our dedicated helpdesk – has already shown to be of huge benefit to our customers when they are out in the field and need immediate assistance. The team – from left to right; Martyn (‘The Chief’), Lewis (the actual chief) and Tom (the protégé) – are currently working on new and improved installation and ‘how to’ guides that will … Read More

Out On The Town At Four In The Morning!

Vendman UKVendman News

…and why, in this case, that’s not a bad thing. As an employer, you wouldn’t normally be too chuffed to hear about a group of your staff wandering the streets of Manchester at four in the morning; but when it comes to Vicki Booth, Isobel Kershaw; Emma Callear and Carole McConaghy, all we could do was say, ‘well done!’ That’s because our Female Fab Four, aided and abetted by Carole’s daughter Natasha Field, were out on the town on a mission… ‘We were part of The Midnight Walk, a sponsored event that raises money for St. Ann’s hospice’, Emma said. St. Ann’s Hospice is situated in Heald Green, not far away from Vendman Head Office. Over the years, the hospice … Read More

JW Vending Comes Of Age

Vendman UKvending, Vending Industry News, Vending Software, vending technology, Vendman

JW Vending

As JW Vending approaches its 21st birthday, the company is celebrating netting a substantial piece of new business – and we are at the heart of it. They say that if you stick at it, hard work and dedication eventually pay off and to prove the point, John Worgan’s Bristol-based JW Vending recently landed it’s the largest and most prestigious contract, in its 21st year of trading. ‘It was very satisfying to be awarded the business, John told PV. ‘In a single deal, we’ve increased our machine park by almost 15%. On top of that, the contract has given us the opportunity to embrace the very latest in drinks dispensing technology. We’re installing state of the art machines from Coffetek … Read More

‘A Critical Appointment’: Jo Vinton Bulwinkel Joins Vianet Smart Machines / Vendman

Vendman UKUncategorised

Jo Vinton-Bulwinkel has joined Vianet Smart Machines / Vendman as Head of Customer Experience in an appointment we view as ’critical’ to our ambitious growth plans. Jo has been head-hunted from Firstsource Solutions UK Ltd. Where, within the space of just two years, she progressed from Operations Manager to Process Excellence Manager and ultimately Client Director. Her journey was punctuated by spectacular achievement, most visibly in the accolades that were bestowed upon her, including: the CCA Excellence Award, 2017 – ‘Innovation in BPO’; North East Employee of the Year, 2018 and the North East Leadership Award, 2018. Jo was also shortlisted for the GSA Financial Services Outsourcing Project of the Year, 2017. It’s a career that, to date, has been … Read More

Vianet Buys Vendman October 2017

Vendman UKVendman News

From the news archives: Vianet buys Vendman: Wednesday 4 October 2017,  Vianet Group PLC  announced the acquisition of  Vendman for £4.3m. Under the terms of the deal, Vianet will pay an initial cash consideration of £2m and a further payment of £2.3m, based on Vendman hitting agreed financial targets. Vianet said it intends to fund the initial cash consideration by a bank loan and the earn-out payment from cash reserves. ‘The acquisition of Vendman will create significant cross-selling opportunities.’ Vianet said the acquisition of Vendman will create significant cross-selling opportunities and will establish a comprehensive portfolio of software solutions for the retail industry. The deal is expected to enhance Vianet earnings in 2019 financial year, the first full year of … Read More

Starr in the community

VendmanVendman News

Circus Starr in the community – May 8th, Torkington Park Circus Starr is a touring circus boasting world-class, professional artists from across the globe. It was first founded in 1987 and provides free seats for thousands of disadvantaged, disabled or vulnerable children, whilst helping to raise much-needed funds for local charities. Circus Starr is a non-profit organisation which exists to support local businesses and local children’s charities through a 75 venue tour hosted three times a year. A Social Enterprise with children at it’s heart, Circus Starr operates a unique Donated Ticket Programme that allows thousands of children to attend free shows. As a local business, Vendman have decided to take part in the donation again this year and give … Read More

Racing from the Weekend!

VendmanVendman News

Donington Park  BTC Racing, Newsham Update! As proud sponsors of Dave Newsham, we are excited to bring you the latest on the previous weekend of BTC Racing. After a very chilly morning at the Donington Park free practice, BTC Norlin Racing (Dave Newsham’s Team) had mixed results during the first session, with Northern Irish man Chris Smiley (teammate) finishing in P8, and Dave Newsham having a trickier session, ending in P30. “Free practice did not go according to plan, as it was beset with issues, all of which have now been addressed. Our weekend starts in free practice 2!” The top 17 positions were seperated by less than a second which shows that there is a very little seperating the … Read More